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January, 2016:

Flash error when installing QuickBooks Pro 11 on Windows 7

Recently, when installing an older version QuickBooks Pro 2011 on Windows, it would not get past the Adobe Flash installation part. If this happens to you, you may see errors like this:

“Installing File FP_AX_MSI_INSTALLER.exe.”

“Failed to install. For troubleshooting tips, please see http://www.adobe.com/go/tn_19166

“Error 1722”

  • Try pressing Alt+Tab first to see if there is an error window, and click OK in that window, and if that does not work follow the below steps.

 

  1. Copy the entire contents of your QuickBooks DVD to a temporary location on your hard drive, e.g. c:\temp
  2. In the QB copy on your hard drive (you created it in step 1) , find the Third Party folder and find Adobe Flash folder. There will be a single file in this folder named install_flash_player_10_active_x.exe Rename this file to install_flash_player_10_active_x.bak
  3. Download the latest Flash ActiveX standalone installer from Adobe (here) and copy it to the same folder in step 2, and rename it install_flash_player_10_active_x.exe You need to download the Internet Explorer “.exe” version for Windows which will have “active_x” in the file name, or just download this version if it still exists: https://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_20_active_x.exe
  4. Finally, run setup from the new copy you created on your hard drive (the one you created in step 1, not DVD) and you should get past the Flash part.

Why is this happening? I think Windows 7 and 8  is blocking older install of Flash 10 for security reasons and the QuickBooks installer is not programmed to handle this error, so it just fails.